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Privacy Policy

Bwin › Privacy Policy

This Privacy Policy describes how Bwin Casino (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you access and use our online casino services in the United Kingdom. We are committed to ensuring that your privacy is safeguarded and that your personal data is handled in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller Information

Bwin Casino is operated by ElectraWorks Limited, a company registered in Gibraltar with its registered office at Suite 6, Atlantic Suites, Europort Avenue, Gibraltar. ElectraWorks Limited is the data controller responsible for the processing of your personal data in relation to the services provided to users in the United Kingdom.

2. Types of Personal Data Collected

We collect and process the following categories of personal data to deliver our services, comply with legal obligations, and maintain platform security:

  • Identification Data: name, date of birth, nationality, and government-issued identification documents
  • Contact Data: residential address, email address, and telephone number
  • Account Information: username, password, and account preferences
  • Financial Data: bank account details, credit/debit card information, and transaction records
  • Usage Data: login times, gaming activity, IP address, browser type, device information, and operating system
  • Marketing Preferences: consents and communication choices
  • Correspondence: records of communications with customer support or other interactions

3. Legal Basis for Processing Personal Data

We process your personal data on the following legal bases: performance of a contract (to provide you with our services), compliance with legal and regulatory obligations (such as anti-money laundering and responsible gaming requirements), legitimate interests (such as fraud prevention and security), and, where required, your explicit consent (such as for marketing communications).

4. Purposes of Data Collection and Use

Your personal data is collected and processed for the following purposes:

  • Account registration, verification, and management
  • Delivery of gaming and betting services
  • Processing deposits, withdrawals, and transactions
  • Compliance with legal and regulatory requirements
  • Prevention of fraud, money laundering, and other unlawful activities
  • Ensuring the security and integrity of our platform
  • Customer support and handling of enquiries or complaints
  • Conducting analytics and improving our services
  • Providing marketing communications in accordance with your preferences

5. Data Sharing and Disclosure

We may share your personal data with the following categories of recipients, strictly for the purposes outlined above and in compliance with applicable laws:

  • Group companies and affiliates involved in providing our services
  • Third-party service providers who assist in payment processing, identity verification, analytics, IT support, and customer services
  • Regulatory authorities, law enforcement, or government bodies where required by law or for regulatory compliance
  • Auditors, advisors, and legal representatives to the extent necessary
  • Potential buyers or investors in the event of a business transfer, merger, or acquisition, provided appropriate safeguards are in place

6. International Data Transfers

Your personal data may be transferred and processed outside the United Kingdom or the European Economic Area (EEA). Where such transfers occur, we ensure that appropriate safeguards are implemented, such as Standard Contractual Clauses or other approved mechanisms, to ensure that your data is protected in accordance with applicable data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes. Typically, data is retained for a specified period after account closure, as required by applicable laws and regulatory guidance.

8. Data Security

We employ appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include encryption, access controls, secure data storage, and regular security assessments. While we take all reasonable steps to safeguard your data, no system can guarantee absolute security.

9. Your Rights as a Data Subject

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right to access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your personal data, subject to legal and regulatory obligations
  • Right to restrict processing: Request the restriction of processing in certain circumstances
  • Right to data portability: Request the transfer of your data to another service provider
  • Right to object: Object to the processing of your data where we rely on legitimate interests or direct marketing
  • Right to withdraw consent: Withdraw your consent for processing where consent was the legal basis

To exercise your rights, please contact our Data Protection Officer using the contact details provided below. We may require verification of your identity before fulfilling your request.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience, provide essential functionality, analyze platform usage, and deliver relevant content. You may manage your cookie preferences through your browser settings or our platform’s cookie management tools. For more information, please refer to our Cookie Policy.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. We will notify you of any material changes by posting the revised policy on our website and, where appropriate, by other means. Please review this page periodically for the latest information.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer at [email protected] or by post at ElectraWorks Limited, Suite 6, Atlantic Suites, Europort Avenue, Gibraltar.

If you are dissatisfied with our response to your data protection concerns, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.